Start with classification
Run the classifier before you organize records so the app can keep the right facts visible as the year develops.
- Answer unknowns conservatively
- Review source links
- Save open questions for your CPA
Knowledge base
Get unstuck without losing the tax context.
The help center is organized around the jobs hosts actually need to complete: classify, import, track, review, and export.
Best first step
New hostRun classifier
Messy recordsImport income
Mixed useReview calendar
Tax seasonPrepare export
Help topics
Each guide is meant to move you toward a cleaner export packet while keeping uncertainty visible.
Import income
Use platform CSVs when available and review staged rows before treating them as final records.
- Check gross and net payout columns
- Confirm platform fees
- Add direct bookings manually
Track deductible context
Expenses are more useful when they include category, rental percentage, evidence, and property assignment.
- Attach receipts
- Split mixed-use costs
- Review recurring vendors
Prepare an export
Before export, review flags, confirm usage days, and make sure property records are assigned to the correct tax year.
- Review readiness
- Include open flags
- Share packet with your tax professional
Before you contact support
A little context helps support respond faster and avoids asking you to send sensitive documents unnecessarily.
Route
Include the page where the issue happened, such as /dashboard/income or /classifier.
Browser
Mention your browser and whether the issue happens after refreshing or signing in again.
Account
Use the email associated with your BnbTaxes account, but do not include passwords or secret keys.
Documents
Avoid sending tax documents or receipts until support specifically asks for a secure way to share them.
Educational scope
Help articles can explain how the product organizes facts. They cannot tell you what filing position to take or replace advice from a qualified tax professional.
Support path
For account or workflow issues, use the contact page and include a concise description. For tax conclusions, bring your BnbTaxes export to your tax professional.