Support
For account access, product questions, classifier workflow help, and export preparation issues.
- Email support@bnbtaxes.com
- Include the route and browser
- Do not send sensitive tax documents unless requested
Contact
Reach the right lane without sending the wrong details.
BnbTaxes handles sensitive rental-tax context, so the first contact should be clear, brief, and careful with documents.
Contact address
Emailsupport@bnbtaxes.com
SupportProduct and account help
SalesPlan and portfolio fit
PartnershipCPA and host education
Choose the right request
A good first message includes what you are trying to do, the route where it happened, and whether you are asking about the product or about a tax decision.
Sales
For property managers, host communities, and operators evaluating BnbTaxes for multiple owners or a larger portfolio.
- Describe property count
- Mention import and export needs
- Ask about plan fit
Partnership
For CPAs, bookkeeping practices, STR educators, and host-service providers who want cleaner client handoffs.
- CPA review workflows
- Education partnerships
- Export and source-trail collaboration
What to include
Support can move faster when the message has the operational facts without sensitive attachments.
Product issue
The page route, browser, what you clicked, what you expected, and what happened.
Account issue
The email address on the account and whether you signed in with Google or email/password.
Sales question
How many properties you organize, how you receive payout data, and what export format your CPA prefers.
Partnership note
Your role, audience, and the kind of host or CPA workflow you want to improve.
Start with one careful email.
Do not include passwords, secret keys, or tax documents in the first message. If a file is needed, support can tell you the safest next step.